Shipping Information
Shipping Charges
Shipping charges will be prepaid by customers. Actual shipping charges are calculated during checkout. Before checkout, the website will show the shipping charges for customers
by list of charges for shipping methods available from your items in your cart and your selected destination.
If you would like to know a shipping cost of a shipment, please do following steps.
1. Choose products into a shopping cart.
2. Click the cart icon to view the shopping cart page, if you are not on the shopping cart page.
3. At the bottom of the cart page, select a destination country and a city.
4. Click the "Update" button then you can see the shipping cost.
Shipping Method
DHL: This service is an express and confident shipping service. Maybe DHL can pickup shipments every one or two business days. You can control delivery time. DHL sends shipments to you, usually 2-7 business days. Customers can track the shipments on www.dhl.com. However in some cities, DHL doesn't have services, so we don't ship products to these areas.
FedEx: This service is an express and confident shipping service. FedEx can pickup shipments every one or two business days. You can control delivery time. FedEx sends shipments to you, usually 2-7 business days. Customers can track the shipments on www.fedex.com. However in some cities, FedEx doesn't have services, so we don't ship products to these areas.
If a shipping address is in remote area maybe the delivery companies will charge for this area from customers. This extra charge will be shown to you when you place an order. In case a delivery company doesn't show you the extra charge of the remote area, we will select the other delivery company that can ship the order to the remote area without extra charge to customers. However, by now we will pay this extra charge for customers who have order total grater than $USD300.
Free shipping
1. You must have at least $USD200 per shipment.
2. Free shipping is worldwide shipping. However, the shipping addresses must be in service areas of the delivery companies.
3. The shipping addresses must not be in remote areas.
4. The shipping addresses must not be in special areas that have extra charges from the delivery companies.
5. Free shipping is a delivery service by DHL, FedEx and UPS. ERESHOP will select one of these companies for international shipping. ERESHOP will ship orders with EMS for shipping in side Thailand.
The delivery time is about 3-10 business days.
Returns policy
1. We cannot accept the return of opened items.
2. Returns for any unused and unaffected goods permitted within 21 days from the date of receipt of merchandise.
3. All returns must be authorized by an RMA number. Email sales at ereshop dot com for authorization number before shipping back any merchandise. Please include your name, order number and the reason for the return in your email request.
4. All returns will incur a 10 percent payment service charge.
5. Shipping and handling charges are not refundable.
6. Returned goods shipping charges are the responsibility of customers.
7. Duty/tax if any are not refundable.
